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Email Support

Get help from our team. We typically respond within 24 hours.

support@sabrlyapp.com
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General Inquiries

Questions about Sabrly, partnerships, or press inquiries.

hello@sabrlyapp.com
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Privacy Concerns

Questions about your data or privacy-related requests.

privacy@sabrlyapp.com

๐Ÿ†˜ In Crisis? Get Help Now

Sabrly is not a crisis service. If you're experiencing a mental health emergency or thoughts of self-harm, please reach out immediately:

UK Samaritans: 116 123
US 988 Suicide & Crisis Lifeline
Emergency 999 (UK) / 911 (US)

Frequently Asked Questions

Quick answers to common questions about Sabrly.

To cancel your Sabrly subscription:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select Sabrly
  5. Tap Cancel Subscription

Your subscription will remain active until the end of your current billing period.

If you've purchased Sabrly and need to restore it on a new device:

  1. Make sure you're signed into the same Apple ID used for the original purchase
  2. Open Sabrly
  3. Go to Settings within the app
  4. Tap Restore Purchases

Your subscription should be restored automatically. If you're still having issues, contact us at support@sabrlyapp.com.

To permanently delete your Sabrly account and all associated data:

  1. Open Sabrly
  2. Go to Settings
  3. Scroll down and tap Delete Account
  4. Confirm the deletion

This will permanently delete all your data including journal entries, preferences, and progress. This action cannot be undone.

Alternatively, email privacy@sabrlyapp.com to request account deletion.

All Sabrly purchases are processed through Apple. To request a refund:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Sabrly purchase
  4. Select "Request a refund" and follow the steps

We cannot process refunds directly as all payments go through Apple.

Sabrly is currently available on iOS only. We're planning to launch an Android version later in 2025.

Join our waitlist at sabrlyapp.com and let us know you're on Android โ€” it helps us prioritize development based on demand.

You can manage notifications in two ways:

Within Sabrly:

  1. Open Sabrly
  2. Go to Settings
  3. Tap Notifications
  4. Toggle off the notifications you don't want

From iPhone Settings:

  1. Open Settings
  2. Tap Notifications
  3. Find and tap Sabrly
  4. Toggle off Allow Notifications

No โ€” and we'd never claim to be. Sabrly is a self-help tool for managing everyday anxiety, not a substitute for professional mental health care.

If you're struggling with severe anxiety, depression, trauma, or any mental health condition, please seek support from a qualified therapist or healthcare provider.

Sabrly is designed to complement professional treatment, not replace it.

Yes, we take your privacy seriously. Here's how we protect your data:

  • All data is encrypted in transit and at rest
  • We use secure, SOC 2 compliant infrastructure
  • We never sell your personal data
  • You can delete your account and data at any time
  • We collect only what's necessary to provide the service

Read our full Privacy Policy for more details.

Troubleshooting

Quick fixes for common issues.

๐Ÿ”„ App Not Loading

If Sabrly is stuck loading or crashing:

  1. Force close the app and reopen it
  2. Check your internet connection
  3. Update to the latest version from the App Store
  4. Restart your iPhone
  5. Delete and reinstall the app

๐Ÿ”” Notifications Not Working

If you're not receiving reminders:

  1. Go to iPhone Settings โ†’ Notifications โ†’ Sabrly
  2. Make sure "Allow Notifications" is on
  3. Check that notification style is set to Banners
  4. Ensure Do Not Disturb is off
  5. Check notification settings within Sabrly

๐Ÿ”‘ Can't Sign In

If you're having trouble signing in:

  1. Check your internet connection
  2. Make sure you're using the correct email
  3. Try "Sign in with Apple" if you used it originally
  4. Reset your password via the login screen
  5. Contact support if issues persist

๐Ÿ’ณ Subscription Not Recognized

If your premium features aren't working:

  1. Go to Settings in Sabrly and tap "Restore Purchases"
  2. Make sure you're signed into the correct Apple ID
  3. Check your subscription status in iPhone Settings
  4. Wait a few minutes and try again
  5. Contact support with your Apple receipt

Current App Version

You can find your app version in Sabrly โ†’ Settings โ†’ scroll to the bottom. Include this when contacting support.